Quality can mean many things to many people and is usually described as an attribute or a property. In health care, quality refers to the extent to which health care services provided to individuals and patient populations to improve health outcomes. The role of quality management at Memorial Hospital is to support the health care team as they continually strive to improve their processes of health care delivery. Essentially our quality team monitors and evaluates trends within the hospital and focuses on improving our patient’s experience at the hospital and increasing overall customer satisfaction. Our quality management department is headed by registered nurse Cristy Cobb, BSN, RN, CEN, MSM and includes representatives from customer service and infection prevention.
Hospitals voluntarily report quality data to the Department of Health and Human Services and the Centers for Medicare and Medicaid Services. The data is available to the public through www.hospitalcompare.hhs.gov. Users are able to enter their zipcode and the database searches for every hospital with in a 200-mile radius. The user can then “click” on any three hospitals they wish to compare. While there are several categories to look at, the most popular comparison is “Survey of Patient’s Hospital Experience.” The patient’s experience tab lists 10 basic questions asking how well staff communicates and whether patients would recommend the hospital to family or friends. See how Memorial Hospital stacks up.