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COVID-19 Information

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Coronavirus is a group of different viruses that have been found that cause illness in humans and some animals. The newest coronavirus, called COVID-19, is the one responsible for the current pandemic. Other members of this group include SARS (Severe Acute Respiratory Syndrome), MERS (Middle East Respiratory Syndrome), and common human coronavirus which typically only causes a mild ‘cold like’ infection.

The virus appears to be spread directly from person to person via respiratory droplets and through close contacts. It might also be possible to spread by touching a contaminated item and then touching your mouth or eyes. The CDC is currently investigating how long the virus is able to stay airborne.

What can you do to help stop the spread of COVID-19?

    • Cover your face when you cough or sneeze
    • Wash your hands frequently [with warm water and soap] and for 20 seconds (See This Post For a HowTo)
    • Avoid touching your face
    • Try to keep at least 6 feet away from others
    • If you are sick, please stay home

It may seem like you have to work, go to school, that what you have to do is incredibly important. But your health and the health of those around you must be considered. The best thing to do if you are feeling ill or having symptoms is to stay home and contact your provider or call the COVID-19 Hotline at 307-358-7399.

Social distancing is a must during this time.

Luckily children have largely had few severe infections. Those at the most risk are the elderly and those that have other medical issues like diabetes. Treatment depends on how severe the symptoms are. For most, ibuprofen, drinking plenty of fluids, and rest will be all that is needed to recover. This is a virus so, unfortunately, antibiotics will not help.

The most common symptoms of COVID-19 are:

      • Shortness of Breath
      • Fever
      • Cough

Less common symptoms include headache, sore throat, vomiting and diarrhea.

COVID-19 Hotline

If patients feel sick and/or have questions about displaying possible symptoms of COVID-19 they should call the MHCC COVID-19 Hotline at (307) 358-7399.

This number is managed by our Emergency Department. The Emergency Department staff will ask the caller a series of questions provided by the CDC and Wyoming Department of Health. If the patient answers “yes” to any two sections of the questionnaire, they will be directed to either contact their primary care provider or to our Respiratory Illness Clinic for evaluation and possible testing. Asymptomatic testing is not recommended by the Wyoming Department of Health. The Wyoming Department of Health is the agency which determines if a person is tested or not and manages the resulting of any tests and the management of any positive results.

We care greatly about the health and wellbeing of our patients and communities. Please contact the Hospital or Public Health Department for concerns about the coronavirus or any health concern you may have.

Public Briefs

COVID-19 Public Brief For March 25th, 2020

Is COVID-19 In Converse County?

There has been ample concern expressed this morning about the presence of COVID-19 in our county. Memorial Hospital of Converse county uses the same testing criteria as the rest of the state.  Patients are only tested for COVID-19 when they meet the criteria in place by the CDC and Wyoming Department of Health.  While two patients tested positive for COVID-19 through Memorial Hospital of Converse County’s Respiratory Illness Clinic, they both live and work in Natrona County.  The Wyoming Department of Health is classifying these cases as Natrona County.  Converse County DOES NOT have any confirmed cases of residents with COVID-19 at the present time.

We all should still prepare for the very real possibility of COVID-19 being present in our community.  The Surgeon General has advised the following, “Everyone needs to act as if they have the virus right now. So, test or no test, we need you to understand you could be spreading it to someone else. Or you could be getting it from someone else. Stay at home.”

Please take responsibility for your actions and health.  Remember to maintain social distancing if you must go out, cover your coughs and sneezes, wash your hands often, and pay attention to important updates.  It is up to each of us to slow the spread and to flatten the curve. 

COVID-19 Testing - Concerns of Costs To Patients

We have received questions from our community regarding the costs associated with COVID-19 testing.  On March 18th, 2020, President Trump signed the Families First Act into law.  This act helps alleviate financial worries the public may have with the costs of testing for COVID-19.  

Memorial Hospital of Converse County uses a pre-screening process on our COVID-19 hotline (307-358-7399) and at our Respiratory Clinic to help our staff determine the need for Respiratory Illness or COVID-19 testing.  Patients will be asked a series of questions in this pre-screening process to determine if they meet the prerequisites for COVID-19 testing.  The services provided as a part of determining COVID-19 testing are covered by the Families First Act and are provided to patients at no charge.

If a patient has received a bill concerning COVID-19 please contact the Billing Office at (307) 358-2122.  As well if you or someone you know has concerns about exhibiting symptoms of COVID-19 including: fever, coughing, and shortness of breath, please call our COVID-19 hotline at: (307) 358-7399.

New Location For Respiratory Clinic and Updated Screening Process

The Respiratory Illness Clinic at Memorial Hospital of Converse County will move to 222 S. 5th Street in Douglas, effective Friday, March 27th. In addition to this change, we will institute a slight edit to our screening process, effective immediately.  (Please see the attached questionnaire for further details.

Further Updates To Changes In Operations (those bolded and italicized are updates):

In order to keep our patients and staff safe, Memorial Hospital has enacted the following measures.

  • The Memorial Hospital of Converse County Respiratory Illness Clinic will move to 222 S. 5th Street in Douglas.
  • The Respiratory Illness Clinic is open daily from 7 AM to 6:30 PM, and 9 AM to 3 PM on the weekends.
  • MHCC Primary Care Clinics remain open.  Every patient will be asked the screening questions prior to entry into any building.  This includes our Oregon Trail Rural Health Clinic in Glenrock and the Register Cliff Rural Health Clinic in Guernsey.
  • Outlying Specialty Clinics are Closed and patients are being contacted via phone.
  • Elective surgeries beginning 3/23 are cancelled and will be rescheduled following this time of National Emergency.
  • Emergent and urgent surgeries and procedures will continue as needed.
  • Primary Care Providers will be cancelling or rescheduling non-urgent appointments. 
  • MHCC has restricted access to all visitors and guests. 
  • The Hospital Main Entrance will be open and monitored Monday thru Friday from 7 AM to 5 PM
  • All interior doors will remain closed.
  • All hospital exterior doors will remain locked after hours.
  • The Emergency Department Entrance Will Remain Open 24 Hrs.
  • Volunteer Services, including Care Ride, have been suspended.
  • The Arbor Café and Mocha Molly’s are both Closed to the Public.

COVID-19 Hotline:

Memorial Hospital has established a COVID-19 Hotline for patients with questions or concerns about their symptoms.  The Hotline is managed by the Emergency Department at MHCC.  Patients who call the Hotline with symptoms will be asked a series of questions (see attached). Treatment advice will be given based on the patient’s answers. 

The Hotline Number is (307) 358-7399.

COVID-19 Public Brief For March 20th, 2020

Memorial Hospital Opens Respiratory Clinic

Non-emergent patients experiencing respiratory symptoms are encouraged to go to the Memorial Hospital of Converse County (MHCC) Respiratory Clinic. The MHCC Respiratory Clinic is located at the Medical Office Building in Douglas, WY, 700 East Center Street.

The Respiratory Clinic is open daily from 9 AM to 7 PM. Non-emergent patients should call the COVID-19 Hotline after hours at (307) 358-7399.

Patients without symptoms do not need to be evaluated. Patients with symptoms should call the COVID-19 Hotline or go to the Respiratory Clinic.

Respiratory Illness Symptoms include:

  • Cough
  • Trouble Breathing
  • Nasal Congestion
  • Runny Nose
  • Sore or Scratchy Throat
  • Fever

The COVID-19 Hotline (307) 358-7399 is answered 24-hours a day by Memorial Hospital Clinical Staff.

Further Updates To Changes In Operations (those bolded and italicized are updates):

In order to keep our patients and staff safe, Memorial Hospital has enacted the following measures.

  • Non-emergent patients experiencing respiratory symptoms are encouraged to go to the Memorial Hospital of Converse County (MHCC) Respiratory Clinic located at the Medical Office Building at 700 East Center Street in Douglas, WY
  • Respiratory Clinic is open daily from 9 AM to 7 PM
  • Patients with respiratory symptoms will be evaluated at their car prior to seeing a provider.
  • MHCC Primary Care Clinics remain open. Every patient will be asked the screening questions prior to entry into any building.
  • Outlying Specialty Clinics are Closed and patients are being contacted via phone.
  • Elective surgeries beginning 3/23 are cancelled and will be rescheduled following this time of National Emergency.
  • Emergent and urgent surgeries and procedures will continue as needed.
  • Primary Care Providers will be cancelling or rescheduling non-urgent appointments.
  • MHCC has restricted access to all visitors and guests.
  • The Hospital Main Entrance will be open and monitored Monday thru Friday from 7 AM to 5 PM
  • All interior doors will remain closed.
  • All hospital exterior doors will remain locked after hours.
  • The Emergency Department Entrance Will Remain Open 24 Hrs.
  • Volunteer Services, including Care Ride, have been suspended.
  • The Arbor Café and Mocha Molly’s are both Closed to the Public.

COVID-19 Hotline:

Memorial Hospital has established a COVID-19 Hotline for patients with questions or concerns about their symptoms. The Hotline is managed by the Emergency Department at MHCC. Patients who call the Hotline with symptoms will be asked a series of questions. Treatment advice will be given based on the patient’s answers.

The Hotline Number is (307) 358-7399.

COVID-19 Public Brief For March 19th, 2020

Car-Triage Now In Effect In Douglas For Respiratory Illnesses

Memorial Hospital of Converse County has now constructed a car triage for helping diagnose patients with respiratory illnesses.  The process for accessing the car-triage is as follows:

  • Patient either presents at a point of entry or calls their provider.
  • A nurse will ask a series of questions to help discern level of care (please click here to see questionnaire).
  • Dependent upon the patient’s answers the nurse will then direct the patient to proper course of action.
  • If directed to car-triage area, the providers and staff will swab the patient for RSV or Influenza. 
  • This test will be conducted on site.  And results provided to patient.
  • Further instructions will be provided per results.
  • Patients will not be tested for COVID-19 in the car triage.
  • These protocols are subject to change per the Centers for Disease Control and Wyoming Health Department guidelines. Such changes will be communicated to the public as soon as possible.

The purpose of this change in our operations is to keep our community as healthy as possible, while also supporting a healthy and safe environment for our patients, providers, and staff.  Your assistance and cooperation is greatly appreciated. 

Current Changes In Operations (changes are bolded and italicized):

In order to keep our patients and staff safe, Memorial Hospital has enacted the following measures.

 

  • Some primary care appointments are being conducted by phone, where applicable.
  • Patients with respiratory symptoms will be evaluated at their car prior to seeing a provider. 
  • MHCC Primary Care Clinics remain open.  Every patient will be asked the screening questions prior to entry into any building. 
  • Outlying Specialty Clinics are Closed and patients are being contacted via phone.
  • Elective surgeries beginning 3/23 are cancelled and will be rescheduled following this time of National Emergency.
  • Emergent and urgent surgeries and procedures will continue as needed.
  • Primary Care Providers will be cancelling or rescheduling non-urgent appointments. 
  • MHCC has restricted access to all visitors and guests. 
  • The Hospital Main Entrance will be open and monitored Monday thru Friday from 7 AM to 5 PM
  • All interior doors will remain closed.
  • All hospital exterior doors will remain locked after hours.
  • The Emergency Department entrance will remain open 24 hours.
  • Volunteer Services, including Care Ride, have been suspended.
  • The Arbor Café and Mocha Molly’s are both Closed to the Public.

COVID-19 Hotline:

Memorial Hospital has established a COVID-19 Hotline for patients with questions or concerns about their symptoms.  The Hotline is managed by the Emergency Department at MHCC.  Patients who call the Hotline with symptoms will be asked a series of questions (see attached). Treatment advice will be given based on the patient’s answers. 

The Hotline Number is (307) 358-7399.

COVID-19 Public Brief For March 17th, 2020

UPDATE - Potential COVID-19 Patient

Memorial Hospital of Converse County received the test results last evening (March 16th) for the patient admitted this past weekend to our isolation room for observation and care.  The results of the COVID-19 test are negative.  No further patients have presented with symptoms which have met the criteria for COVID-19 testing at this time.

Changes To Operations Remain In Effect:

(Updated Changes To Operations Are Bolded & Italicized)

In order to keep our patients and staff safe, Memorial Hospital has enacted the following measures.

  • Patients with respiratory symptoms will be evaluated at their car prior to seeing a provider. 
  • MHCC Primary Care Clinics remain open.  Every patient will be asked the screening questions prior to entry into any building. 
  • Outlying Specialty Clinics are Closed and patients are being contacted via phone.
  • Elective surgeries beginning 3/23 are cancelled and will be rescheduled following this time of National Emergency.
  • Emergent and urgent surgeries and procedures will continue as needed.
  • Some non-urgent appointments are being cancelled.  If your appointment is being cancelled you will be contacted by phone. 
  • MHCC has restricted access to all visitors and guests. 
  • The Hospital Main Entrance will be open and monitored Monday thru Friday from 7 AM to 5 PM
  • All interior doors will remain closed.
  • All hospital exterior doors will remain locked after hours.
  • The Emergency Department Entrance Will Remain Open 24 Hrs.
  • Volunteer Services, including Care Ride, have been suspended.
  • The Arbor Café and Mocha Molly’s are both Closed to the Public.

COVID-19 Hotline:

Memorial Hospital has established a COVID-19 Hotline for patients with questions or concerns about their symptoms.  The Hotline is managed by the Emergency Department at MHCC.  Patients who call the Hotline with symptoms will be asked a series of questions. Treatment advice will be given based on the patient’s answers. 

The Hotline Number is (307) 358-7399.

 

COVID-19 Public Brief For March 14th, 2020

March 13, 2020 - 12pm


MHCC CEO Matt Dammeyer initiated the Hospital’s Emergency Incident Command System (HEICS) per MHCC policy. The Emergency Operations Center (EOC) was established and HEICS assignments were made.

 

As of Saturday, March 14, 2020

In order to keep our patients and staff safe, Memorial Hospital has enacted the following measures.

 

  • MHCC has restricted access to all visitors and guests.
  • The Hospital Main Entrance will be open and monitored Monday thru Friday from 7 AM to 5 PM.
  • Only patients with appointments or needed hospital services will be allowed into the hospital. A support person will be allowed when necessary.
  • All interior doors will remain closed.
  • All hospital exterior doors will remain locked after hours.
  • The Emergency Department Entrance Will Remain Open 24 Hrs.
  • MHCC Clinics Remain Open with Normal Hours of Operation.
  • Volunteer Services, including Care Ride, have been suspended.
  • The Arbor Café and Mocha Molly’s is Closed to the Public.

 

COVID-19 Hotline

Unless you are experiencing a medical emergency, do not go to the hospital. Memorial Hospital has established a COVID-19 Hotline for patients with questions or concerns about their symptoms. The Hotline is managed by the Emergency Department at MHCC. Patients who call the Hotline with symptoms will be asked a series of questions. Treatment advice will be given based on the patient’s answers. The Hotline Number is (307) 358-7399.

 

Potential COVID-19 Patient

Memorial Hospital has admitted a patient to its isolation room with COVID-19 symptoms, but no fever. The patient met criteria for COVID-19 testing. The Wyoming Department of Health will share the results with MHCC when it becomes available.

 

Helpful Links

More Information From MHCC