Meet our leadership team members
Ryan Smith: CEO
Ryan Smith joined Memorial Hospital in 2011. Smith began his career in healthcare when he was in high school as a custodian in a hospital. He has worked as the Chief Financial Officer for hospitals in Kentucky, Wyoming, Alaska and Utah, and most recently as the CEO at Central Peninsula Hospital in Soldotna, Alaska. As CEO at Memorial Hospital, Smith's emphasis is on the patient experience. He often says "If we are able to get that piece of healthcare right, the rest will fall into place." Smith received his bachelor's degree in accounting and master's in business administration from the University of Utah. He and his wife, Sharon, have three children. Smith enjoys fishing, hunting, running, traveling and spending time with family.
Dr. James Morgan: Chief Medical Officer
James (Jim) Morgan, MD, serves as a liaison between the medical staff and administration, and is also responsible for coordination of patient care and safety, as well as all provider recruitment efforts at Memorial Hospital and its clinics.
Dr. Morgan first came to Douglas in 1982 while moonlighting in Douglas' ER as a family practice resident at Casper's Wyoming Medical Center. Upon completion of his residency, Dr. Morgan worked in Sundance, Wyo., before moving to Douglas in 1985. Dr. Morgan ran a successful independent practice in Douglas before joining the staff at Memorial Hospital. He and his wife, Maureen, raised 3 children in Douglas and have many pets. Dr. Morgan enjoys fly fishing and spending time with family and friends.
Jim Cussins: Chief Financial Officer
Jim Cussins oversees all of the revenue cycle staff as well as materials management and health information management. A Wyoming native, Jim Cussins, as well as his wife Tammy, come to Douglas from Cheyenne, where Jim was born and raised. After his interest in accounting was piqued in high school, Cussins went on to the University of Wyoming to pursue an Accounting degree. After graduating, he started his healthcare career as a Medicare Auditor. Since then, he’s stayed in the healthcare industry, knowing that there’s always going to be a need for accounting in healthcare and healthcare isn’t going anywhere.
In 2019, Jim joined Memorial Hospital of Converse County as its CFO. The friendly team and family environment is what drew Cussins to Memorial Hospital. In his spare time, Jim and his wife enjoy the theater, going to concerts, various sporting events, traveling and playing golf. He also enjoys teaching finance and accounting and making it fun.
Linda York: Human Resources Director
Linda York oversees human resources and recruiting, and coordinates healthcare travelers. A Douglas native, York first worked as a credit reporter before taking a position as a file clerk at Memorial Hospital in 1977. She enjoys volunteering, photography, scrapbooking and spending time with her family. She has 2 grown children and 5 grandchildren.
Karl Hertz: Assistant Hospital Administrator
Karl Hertz oversees all marketing, public relations and community development for the hospital. He is also responsible for maintenance, environmental services, nutrition services, volunteer services, childcare services, and laboratory and imaging services. Hertz coordinates all construction and remodeling projects and works closely with other senior leaders to develop leadership training curriculum for the hospital.
Hertz started in 2011 as the marketing and recruitment manager at Memorial Hospital. Before joining the hospital, Hertz worked as a district executive for the Boy Scouts of America and operated the Hertz Funeral Homes in southwestern Iowa. Hertz has a broad background in community development, EMS and fire service. In 2012, Hertz accepted the position as the assistant hospital administrator.
Hertz and his wife, Teresa, have three children and enjoy camping, traveling, hiking and watching their kids' sporting events.
Cristy Cobb: Chief Nursing Officer
Cristy Dicklich-Cobb, MSN, RN, Alumnus CCRN is the Chief Nursing Officer at Memorial Hospital of Converse County.
Keeping the patient at the center of decision making is a beacon of direction in her practice. She believes in Shared Governance and involving people at the point of care in decision making.
Cristy has been a RN for 24 years, starting out working as a CNA in a nursing home. She has worked as a nurse in Telemetry, Radiology, Intensive Care and Emergency Departments.
She graduated from Casper College with an ADSN in 1995, from the University of New Mexico as a BSN in 1998. In 2010, she completed a MSN in Education from Walden University.
Cristy was named the Norman S. Holt award winner by the Wyoming Hospital Association in 2015. She serves on the Wyoming State Board of Nursing.
Cristy and her husband Jim have six children ranging from 28 to 8 years of age. Her past-times include chasing kids and doing massive amounts of laundry.
Joy Johnson: Pharmacy Director
Joy Johnson oversees all pharmacy functions, such as selections of, ordering/prescribing of, and preparing/dispensing of medications. Johnson is also involved with several hospital committees involving medications and medication safety, physician order sets, and coordination of Memorial Hospital's ePharmacy program.
Johnson is a graduate of the University of Wyoming School of Pharmacy and also has a Bachelor of Science in microbiology. Before joining Memorial Hospital in 2000, Johnson managed a Home IV Infusion pharmacy serving the states of Wyoming, Montana and Idaho. She has also worked as a staff pharmacist for Wyoming Medical Center and Safeway. Johnson and her husband, Brad, enjoy the company of their dogs, volunteering, reading and watching their family tend to their small vineyard.
Terry Moss: Practice Administrator
Terry Moss oversees the daily operations of the Medical Clinics for Memorial Hospital of Converse County and is responsible for the hospital-employed physician group that serves 15 clinic sites across 11 cities and towns in Wyoming.
A Wyoming native, Moss graduated from Pinedale High School in 1990. In 1995, he received a bachelor of science in Communications with an emphasis in Television, Public Relations and Education from the University of Wyoming and his Masters of Organizational Leadership from Colorado Christian University. Staying true to the Wyoming brown and gold, he worked for the University of Wyoming Athletic Department for several years after graduation before relocating to Colorado. Once in Colorado, Moss served Community Hospital of Grand Junction as the Vice President of Doctors Clinic Building, managing clinics, pharmacies and properties. Prior to coming back to the Great State of Wyoming he was employed as the Chief Operating and Financial Officer of Western Valley Family Practice and Redlands After Hours Clinic in Grand Junction and Fruita, Colorado. Terry’s background includes provider engagement, satisfaction and retention while improving Clinic efficiency within the healthcare system. He believes in staff, provider and patient engagement along with community outreach to forward MHCC’s Mission and Vision.
Terry is very active in many organizations in Converse County including, Douglas Community Club, University of Wyoming Alumni Association board member for Converse County, Cowboy Joe Club - Converse County, President and Past President of the Douglas Rotary Club, Hosting Rotary Exchange Students, Douglas Moose Club, Fairway Estates HOA board member and Coaching Youth Sports.
He supports MHCC’s Foundation, Douglas Boys and Girls Club, Converse County RMEF, Converse County School District, Converse County Republican Party as a delegate, UW Alumni Association, University of Wyoming, Cowboy Joe Club and the Laramie Peak Humane Society.
Terry and wife, Corwyn, have 2 children and 2 dogs. They enjoy anything associated with the University of Wyoming, traveling, spending time with family and friends and are AVID Bearcat and Cowboy fans.
Kathy Summers: Cardiopulmonary Director
Kathy Summers oversees all inpatient and outpatient respiratory therapy and cardio therapy programs as well as all cardiac and respiratory function testing and sleep studies.
Summers started working in the lab and imaging department at Memorial Hospital of Converse County while still attending Douglas High School. She continued to work summers as a student at the University of Wyoming and graduated from Respiratory Therapy School in Rock Springs, Wyoming. She returned to Memorial Hospital as a certified respiratory therapist and has been part of the respiratory therapy department ever since. Summers and her husband, Leonard, have two children and five grandchildren. Kathy enjoys gardening, boating on the lake and spending time with her grandchildren.
Dave Patterson: Chief Information Officer
Dave Patterson is the Chief Information Officer (CIO) at Memorial Hospital of Converse County. In addition to his daily IS duties, Patterson oversees all IS purchases, negotiates IS support contracts, prioritizes and facilitates all IS related projects and coordinates the various data systems within Memorial Hospital. He has worked at Memorial Hospital since 2000 in a number of IS-related positions, and was named CIO in 2011.
Dave and his wife, Lisa, have raised 4 sons here in Wyoming. In his down time he enjoys reading, home improvement, gaming, and spending time with his family and their 3 Dalmatians.
Jerrie Root: Business Office Director, HIM Director
Jerrie Root is responsible for the oversight of all physician and hospital billing as well as billing for Memorial Hospital EMS.
Root started in data processing at Memorial Hospital in 1998. Soon after, the hospital began a collaborative hospital information system project with Wyoming Medical Center in Casper, and she was asked to work with WMC to build all of the dictionaries and system files related to billing and accounts receivable that Memorial Hospital would need to use this system. When the business office later adopted the Clarus information system, Root was named billing supervisor and later business office manager. In 2010, the hospital implemented the Meditech and LSS information systems that merged patient billing with the EMR, and Root oversaw the build and set up of her 3rd and 4th billing system at Memorial Hospital. In 2012, she was named business office director.
Root and her husband, Dr. Buck Root, have 3 children and 7 grandchildren. When she is not working at Memorial Hospital, she keeps busy helping her husband with his practice at Riverbend Veterinary Hospital and caring for her home and family.
Marvin Sik: Materials Management Director
Marvin Sik oversees all departmental activities and personnel in purchasing and central supply. Sik is responsible for contract negotiations, purchasing and delivery of all hospital supplies, delivery of those supplies to departments within the hospital, budgeting, and inventory of all hospital equipment and supplies. He started in 2009 as manager of purchasing at Memorial Hospital and was named director in 2012. Sik and his wife, Brenda, have 3 children and enjoy camping, football and hockey.
Eric VanOsdol: Building Maintenance Director
Eric VanOsdol oversees all of the maintenance and repairs for the hospital and its outpatient clinics, negotiates service contracts and purchase contracts, and coordinates construction projects throughout the buildings.
VanOsdol started in the bio-med department at Memorial Hospital in 2004 and was responsible for repairing all clinical and nonclinical equipment. In 2011, he accepted the maintenance manager position and in 2012 was named department director. VanOsdol has two sons and loves his work. When he gets the chance, he enjoys camping, hunting, hiking and working out at the gym.
Tom Holt: Director of Population Health
As the Director of Population Health, Holt aims to continue to improve the overall health of Memorial Hospital staff and their families in an effort to reduce healthcare costs for individuals and the organization. He also serves as the hospital’s Swing Bed Activities Director for our inpatients.
Holt received his Bachelor’s in Physical Education Teaching and Coaching and earned a Master’s of Science Health and Physical Education / Ex. Phys. from the University of Wyoming. He went on to earn his Masters of Education in Educational Leadership and Administration from the University of South Florida. Holt is a Certified Personal Trainer, a nutrition and fitness-focused health coach, an education consultant and coach who most recently served as an Associate Principal and Instructional Facilitator at Converse County School District #1 and is a Nutrition Instructor at Eastern Wyoming College. Holt was elected to the CCSD#1 School Board of Trustees and Recreation Board in 2016, is the EWC BOCES Board Chair, serves on the Human Resource Council Board and is the Co-Chair of the Converse County Prevention Alliance (formally the Prevention Management Organization).
In promoting health and fitness, Holt opened and runs an employee gym with awarded worksite wellness grant funds from the Wyoming Dept. of Health Chronic Disease Prevention Program. Additionally, Holt created and implements a comprehensive lifestyle intervention and weight management program that addresses the whole spectrum of personal wellness (6-month cohort) -called the Get R.E.A.L. Program.
Holt values family time, is an ultra-marathon runner, an avid weight lifter, a mountain biker, and loves reading anything health, fitness and nutrition-related.
Felicia Smith: Director of Hospitality Services
Felicia Smith oversees Food Services, Environmental Services, and Mocha Molly’s Gourmet Coffee Shop at Memorial Hospital. She is also the 2015 Wyoming and National Association of Nutrition and Food Service Professionals CDM of the Year.
Smith has over 20 years of food service experience ranging from owning a restaurant, managing a restaurant, and holding every position in food service in long-term care, including Dietary Manager. She is Servsafe Certified, and certified to teach and proctor the Servsafe Course and exams. She has a Master’s degree in Health Care Administration with a concentration in Gerontology and a Certification in Hospitality Management and is a QPR Suicide Prevention Trainer.
She is currently serving as the Wyoming Association of Nutrition and Food Service Professionals Wyoming State Statesperson, is a Past State President and serves as one of 3 Directors at Large on the ANFP National Board. Felicia also serves as President for the Laramie Peak Humane Society, and the Chair for Grace to Live Suicide Coalition and the MHCC Employee Engagement Committee.
In her spare time, she enjoys the outdoors and spending time with family and pets.
Anna Cobb: Laboratory Director
Anna Cobb is responsible for all laboratory testing throughout the hospital and its clinics and oversees 11 nationally certified lab techs and phlebotomists. The lab is available 24 hours a day, and Memorial Hospital completes 95 percent of all testing in-house.
After graduating from Douglas High School, Cobb attended Casper College and then the University of Wyoming to obtain a bachelor’s degree in medical technology. She later moved to Birmingham, Alabama, where she received her master’s in clinical laboratory science. She returned to Wyoming and proceeded to work in Casper and Cheyenne before returning to Douglas and Memorial Hospital.
Cobb enjoys spending time with her three kids—two boys and a girl—and being with her family now that they’re all in Douglas. She also enjoys quilting and reading in her spare time.
Brandon Mitchell: Radiology Director
Brandon Mitchell is the Director of Imaging at Memorial Hospital. His responsibilities include managing the daily operations for all radiology modalities including: general x-ray, MRI, ultrasound, nuclear medicine, computed tomography (CT), fluoroscopy and C-Arm studies. He reviews employee work schedules and assigns duties to technologists in such a way that it confirms optimum patient flow and ensures that the department is successful at achieving their production and efficiency goals. He also develops and implements improvement initiatives, policies and procedures for the department.
Brandon began his career in the healthcare industry in 2008, after graduating with his A.A.S in Radiography from College of DuPage in Glen Ellyn, IL. After working as a radiologic technologist for five years at a 450-bed hospital in Naperville, IL, he was blessed with a unique opportunity which allowed him to participate in the construction and internal development of the first ever private hospital located on the island of Guam, Guam Regional Medical City (GRMC). After fulfilling his employment contract, Brandon and his wife decided to return to the States to be closer to family. Upon returning to the States, Brandon worked as the Clinical Imaging Manager/Director at Flagstaff Medical Center for 3 years during which time he earned his B.S. in Business Management from Northern Arizona University, then earned his MBA from Texas A & M University in 2018.
Brandon and his wife relocated to Wyoming in November 2018 when he joined the team at Memorial Hospital. Brandon is excited to be a part of this great facility and looks forward to the future.
Frank Wiederrecht: Chief Culture Officer
Frank Wiederrecht is responsible for promoting our mission, vision and values to current and prospective employees and the community. He also coordinates our Spiritual Care and Ambassador programs.
Wiederrecht came to us in 2012 after 30 years in pastoral ministry. He holds Bachelor’s degrees in Anthropology and Religion from the University of Iowa and a Master’s degree from Dallas Theological Seminary. He also pastors a local non-denominational church.
Wiederrecht is an avid snowboarder, hiker and yoga enthusiast. He’s hiked in Yellowstone National Park, and through the Lesser Caucasus mountains—climbing many peaks, and even the Great Pyramid in Egypt.
He’s been married to his wife, Ann, for over 39 years. They have 3 grown children and 8 grandchildren.
Robynn Scheele: Director of Emergency Services
As the Director of Emergency Services, Robynn Scheehle oversees Memorial Hospital’s Emergency Department as well as the Douglas and Glenrock EMS departments.
Scheehle graduated from Casper College with her Associate’s Degree in Nursing in May 1998. She then received her Bachelor’s degree from the University of Phoenix and later her Master’s Degree in Nursing from Chamberlain University in Chicago. Scheehle then continued on and completed the Family Nurse Practitioner program at Chamberlain University.
Scheehle has 4 children and 8 grandchildren. Besides spoiling her grandchildren, her hobbies include gardening, traveling, camping, fishing and shopping.
Missy Swanson: Quality Director
As the Director of Quality, Missy provides leadership, strategic guidance, and management direction for the hospital's Quality and Performance programs.
Missy moved from Texas to Wyoming 15 years ago. She graduated from Casper College in 2007 with her Associate's Degree in Nursing and began working at Memorial Hospital as a nurse on the Med-Surg floor. Missy has worked as a Med-Surg staff nurse, charge nurse, house supervisor and Med-Surg manager while at Memorial Hospital. She received her Bachelor's degree in Nursing in 2015 and her Master’s in Education degree in 2018.
Missy and her husband have 2 children. She currently has her green belt in Taekwondo and has ran the BolderBoulder, one of the most highly acclaimed 10k's in the world, twice.
Amber Gall: Perioperative Director
As Director of Surgical Services, Amber Gall oversees the staff and daily operations of the Operating Room, Pre-op, PACU, and Central Sterile departments.
Gall, a Wyoming native, has over 15 years of surgical experience. She earned her Associate's degree in Surgical Technology from Central Wyoming College and her Associate's degree in Nursing from Casper College. She then went on to earn her Bachelor's degree in Nursing from the University of Wyoming.
Amber and her husband Garrett have 2 daughters. Outside of work, she enjoys riding motorcycles, reading, camping and traveling.