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Memorial Hospital Converse County Receives Two Press Ganey Guardian of Excellence Awards for 2016!

Hospital news | Thursday, November 3, 2016
Press Ganey Guardian of Excellence Award 2016. Bigger isn't always better. Find out more at

Contact: Karl Hertz

Memorial Hospital of Converse County is pleased to announce it has been named a 2016 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance. Memorial Hospital of Converse County is honored to receive awards in both InPatient Experience and Physician Engagement. In 2015, we received the Press Ganey Guardian of Excellence Award for Ambulatory Surgery.

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.

"Patient centered care is truly at the heart of everything we endeavor to provide at Memorial Hospital of Converse County, and receiving the Guardian of Excellence Award is an honor given to us by the very people in our community we seek to serve, our patients," said MHCC CEO, Ryan Smith, "We recognize that providing consistently compassionate care for our patients has to be the core of what we do every single day. This recognition is a direct result of our patients reporting their quality of care to Press Ganey and telling others. We will continue to deliver excellent care with compassion to our region."

According to Ryan Smith, the award represents an important recognition from the industry's leader in measuring, understanding and improving the patient experience.

"We are proud to partner with Memorial Hospital of Converse County," said Patrick T. Ryan, CEO of Press Ganey. "This award is a testament to the organization's leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, Memorial Hospital of Converse County continues to demonstrate their commitment to reducing patient suffering and advancing the overall quality of health care."

About Memorial Hospital of Converse County

At Memorial Hospital of Converse County, our mission is "To Deliver Excellent Care with Compassion." A statement we don't take lightly. We have invested millions in the latest technologies to help ensure our patients have access to the most advanced treatments in the region. We continue to work with our employees to develop and build a culture of personal responsibility and focus on our organizational values of compassion, competency, ownership, joy, respect, integrity, and patient-centeredness. For more information visit

About Press Ganey

Press Ganey is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. With over 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2016, Press Ganey served more than 26,000 health care facilities. For more information, visit