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MHCC Public Brief for COVID-19, April 8th, 2020

Hospital news | Wednesday, April 8, 2020

Contact: Karl Hertz

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Changes To Hospital Visitation Policy

Effective Wednesday, April 8, 2020 Memorial Hospital of Converse County has added additional visitation restrictions for family and friends of patients.

Emergency Department

The Emergency Department is considered a high risk area in the hospital. No visitors will be permitted in the Emergency Department. Family members need to follow the attending nurse's instructions for where to wait for updates on their family member. Minor (pediatric) patients will be allowed one parent or guardian to stay with them when appropriate.

Third Floor Medical Surgical Unit

Patients with COVID-19, or those suspected to have COVID-19, are treated in our Medical/Surgical Unit located on the third floor of the hospital. No visitors will be permitted on the third floor. Routine updates will be provided to a designated family member by phone. Our patient rooms are equipped with phones and patients are as well allowed to use their personal phones to call or video chat with family and friends.

Labor & Delivery

Mothers in active labor will be permitted to have one guest with them throughout labor and delivery. The guest will not be permitted to come and go from the hospital, and must remain in the hospital throughout - as a labor attendant or guest, once you are in, you must stay in. Guests will also be permitted to use personal phones to call or video chat with family and friends.


During ultrasound appointments, expectant mothers will not be permitted to have anyone in the ultrasound room during the exam. Expectant moms are permitted to use their own phones to video chat with family and friends during the ultrasound.

Hospital Based Appointments

COVID-19 is easily transmittable. The hospital has treated known COVID-19 patients. When possible, only the patient should enter into the building. One support person is allowed to accompany patients in the hospital for ancillary services, like Lab and Imaging, as needed. We thank you for your understanding and cooperation.

Further Updates To Changes In Operations (those bolded and italicized are updates):

COVID-19 spreads primarily through contact with an infected person when they cough or sneeze, or through droplets of saliva or discharge from the nose. In order to keep our patients and staff safe, Memorial Hospital has enacted the following measures.

  • Memorial Hospital of Converse County has put further visitation restrictions in place at our facilities.
  • The Memorial Hospital of Converse County Respiratory Illness Clinic has moved to 222 S. 5th Street in Douglas.
  • The Respiratory Illness Clinic is open throughout the week from 7 AM to 6:30 PM, and 9 AM to 3 PM on the weekends.
  • MHCC Primary Care Clinics remain open. Every patient will be asked the screening questions prior to entry into any building.
  • Outlying Specialty Clinics are Closed and patients are being contacted via phone.
  • Elective surgeries beginning 3/23 are cancelled and will be rescheduled following this time of National Emergency.
  • Emergent and urgent surgeries and procedures will continue as needed.
  • Primary Care Providers will be cancelling or rescheduling non-urgent appointments.
  • MHCC has restricted access to all visitors and guests.
  • The Hospital Main Entrance will be open and monitored Monday thru Friday from 7 AM to 5 PM.
  • All hospital exterior doors will remain locked after hours.
  • The Emergency Department Entrance Will Remain Open 24 Hrs.
  • Volunteer Services, including Care Ride, have been suspended.
  • The Arbor Café and Mocha Molly’s are both Closed to the Public.

COVID-19 Hotline:

Memorial Hospital has established a COVID-19 Hotline for patients with questions or concerns about their symptoms. The Hotline is managed by the Emergency Department at MHCC. Patients who call the Hotline with symptoms will be asked a series of questions. Treatment advice will be given based on the patient’s answers.

The Hotline Number is (307) 358-7399.