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Memorial Hospital of Converse County Clinics Are Open and Resuming In-Person Appointments

Memorial Hospital of Converse County clinics are safe, clean, and resuming in-person appointments effective immediately. Each of our clinic locations throughout the region (Douglas, Casper, Gillette, Glenrock, Guernsey, Sheridan, Torrington, Lusk, and Rawlins) have protocols for admitting our patients into our facilities to provide care while helping to prevent the spread of COVID-19 and other respiratory illnesses.

When patients arrive for their appointment, they should be prepared for a quick screening process for symptoms including:

• Fever,
• Cough, or
• Shortness of breath

Patients will also be supplied a mask for the duration of their visit.

Telehealth Visits Offered by Memorial Hospital of Converse County

For patients who cannot come in for their appointments or who do not feel comfortable going out, Memorial Hospital of Converse County is offering a Telehealth Service. This platform assists both patient and provider in communicating during this time, and is available in video chat or audio formats. Instructions for use will be provided to patients before their scheduled appointment.

Through this service, our providers assist patients who need to discuss ongoing health concerns, new or developing symptoms, and follow up on check-ups or lab tests. Our Telehealth Service is supported by Backline - a medical telecommunications platform. The application is simple to use, secure, and HIPAA Compliant. Telehealth visits will be billed to insurance, where applicable.

To access this service, patients should contact their provider for further details.

Further Updates To Changes In Operations (those bolded and italicized are updates):

COVID-19 spreads primarily through contact with an infected person when they cough or sneeze, or through droplets of saliva or discharge from the nose. In order to keep our patients and staff safe, Memorial Hospital has enacted the following measures.

• All MHCC Clinics are open and resuming in-person appointments. Every patient will be asked the screening questions prior to entry into any building.
• Telehealth visits are being offered for patients.
• Non-emergent surgeries are resuming as determined by presiding medical staff.
• Memorial Hospital of Converse County has put further visitation restrictions in place at our facilities.
• Visitors and family are not currently permitted to accompany adult patients into the Emergency Department - updates will be provided to family in a timely manner. Minor or pediatric patients are permitted one parent or guardian to remain with them in the Emergency Department, when appropriate.
• One support person is permitted - where applicable - to accompany patients to hospital based appointments such as Lab or Imaging.
• For ultrasound patients, expectant mothers are not permitted any additional guests at this time.
• Third Floor Med-Surg Unit is restricting all visitors, routine updates are provided to a designated family member by phone.
• For Labor and Delivery, mothers in active labor will be permitted one guest with them throughout labor and delivery. This guest may not leave - once they are in the hospital they must remain and cannot go back and forth.
• The Hospital Main Entrance will be open and monitored Monday thru Friday from 7 AM to 5 PM.
• All hospital exterior doors will remain locked after hours.
• The Emergency Department Entrance Will Remain Open 24 Hrs.
• Volunteer Services, including Care Ride, have been suspended.
• The Arbor Café is closed to the public.

COVID-19 Hotline:

Memorial Hospital has established a COVID-19 Hotline for patients with questions or concerns about their symptoms. The Hotline is managed by the Emergency Department at MHCC. Patients who call the Hotline with symptoms will be asked a series of questions. Treatment advice will be given based on the patient’s answers.

The Hotline Number is (307) 358-7399.